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Uber Taking Customers for Ride

Friday 29 April 2022

Uber is expected to $26 million penalty for making false and misleading statements about their cancellation polices between 2017  and 2021.

The Australian Competition and Consumer Commission(ACCC) Chair Gina Cass-Gottlieb said in an official statement, “Uber admits it misled Australian users for a number of years, and may have caused some of them to decide not to cancel their ride after receiving the cancellation warning, even though they were entitled to cancel free of charge under Uber’s own policy.

The ACCC chair added, “Digital platforms like Uber need to take adequate measures to monitor the accuracy of their algorithms and the accuracy of statements they make, which may affect what service consumers choose. This is particularly important as online businesses often carefully design their user interfaces to influence consumer behaviour.”

Misleading Consumers is no April Fools Joke
This is the third  public statement from the ACCC  this month  related to misleading consumers.

Last week, Trivago has been ordered to $ 44.7 million for misleading  representations about hotel room rates.

Honda is currently in the court  for misleading consumers about the closure of  two former authorised Honda dealers, one in Victoria and another in NSW.

ACCC commissioner said in a formal statement, “While Astoria and Tynan were no longer a Honda franchisee, they remained open as independent dealerships and were able to service Honda vehicles,” ACCC Commissioner Liza Carver said.